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Frequently Asked Questions

Got burning questions? We've got a cure for that, too!

  • Product Questions
    Q: How long do the Glaize made-to-measure gels last?

    A: Your made-to-measure gels should last between 7 – 14 days

    Q: What’s included in each set?

    A: Each Glaize set includes 15 made-to-measure gels (5 for your right hand, 5 for your left hand and 5 extra... juuust in case! 😉)

    Q: Can I reuse the gels?

    A: No - our gels can only be used once

    Q: Will the Glaize made-to-measure gels extend the length of my nails?

    A: No - unlike builder gels, our stick-on gels do not add any length to your nails

    Q: Where are your gels made?

    A: All our gels are made and custom-sized for you in the UK - something we're super proud of at Glaize!

    Q: What happens if I’m not satisfied with my gels?

    A: Please drop us an email at and we'll sort it out ASAP! Please be sure to include photos of the gels on your nails, as this helps us to identify any issues.

    Q: Do you do pedicures?

    A: Yes! Our pedicure gel sets come with 36 gels in 18 different sizes.

  • Sizing Questions
    Q: Why do I need to take photos of my hands?

    A: We use the four photos that you provide to create your nail 'masks' using our proprietary patent-pending computer vision, which we then use to make your made-to-measure gels

    Q: Do I need to upload new photos every time I order?

    A: No, we will use your photos from last time, unless you choose to upload new photos. If you are concerned about your nails growing, please select 'add length to nail tip' so that we can make them a little bit longer

    Q: What happens if I don't upload any photos of my hands?

    A: If we haven't received your hand photos or heard from you within 14 days of placing your order, we will send you a standard-sized set of Glaize gels

    Q: Why do I need to place my fingers on a card when taking photos?

    A: We use the standard-sized card as a reference object so we can measure your nails to scale

    Q: What card should I use?

    A: Please use a standard-sized card (ID-1 as per ISO standards). This could be your driver's license, ID card, credit or debit card. If you are using a credit or debit card, please hide your digits as much as possible

    Q: What if the made-to-measure gels don’t fit my nails properly?

    A: We've been working hard to create the perfect fit, but if something's not quite right, please drop us an email at with a couple of pictures and we'll sort out your sizing ASAP!

    Q: I’ve grown out / changed the shape of my nails since scanning my hands. How can I update the size of my made-to-measure gels?

    A: Please drop us an email at so we can send you an updated link for you to upload your new hand snaps

  • Application & Removal Questions
    Q: How do I apply my made-to-measure gels?

    A: Check out our how to apply guide here

    Q: I can’t find my Glaize prep pad or nail file. What can I use instead?

    A: If you can't find your prep juice bottle and pad, don't worry! 😘 You can simply use rubbing alcohol and a cotton pad. To remove the excess length, you can use any nail file. Alternatively, a nail clipper also works really well, especially if your nails are short

    Q: I’m unable to file my nails because they’re too short. What can I do?

    A: If your nails are super short, we recommend using a nail clipper to trim off any excess

    Q: How long does it take to apply my made-to-measure gels?

    A: It depends on whether this is your first time or not but on average, it should only take about 10 minutes. Seasoned Glaize pros will be even speedier! Check out our how to apply guide if you need any application tips and tricks

    Q: Can I apply a base coat or a top coat so my gels last longer and stick better?

    A: You could but you don't have to as our gels are already shiny and long-lasting on their own

    Q: How do I remove my made-to-measure gels?

    A: To remove your gels, simply peel them off gently. We recommend using a cuticle stick to lift off your gels at the corners and applying a bit of cream or oil to your nails when peeling off your gels. SO much easier (and quicker) than wrapping your nails in foil and waiting for gel to dissolve!

    Q: How should I dispose of my gels?

    A: In the same way you would with regular gel nails. Once removed, our gels should be disposed of in the bin

  • Ingredient & Health Questions
    Q: What are Glaize made-to-measure gels made of?

    A: Our stick-ons are made from UV gels which we've developed from scratch in the UK. We've developed a unique gel formula that not only incorporates bio-based materials, making it more sustainable than traditional manicures, but also offers high-performance shine & longevity. Our gels are cruelty-free, toxin-free and vegan

    Q: What does toxin-free mean?

    A: Our gels are free from Toluene, Dibutyl Phthalate (DBP), Formaldehyde, Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, parabens, animal by-products and fragrance

    Q: Do your gels contain acrylates?

    A: Our gels are mainly made up of methacrylates. The gels are fully cured, which means that the methacrylates are locked into the gels, so they shouldn't come into contact with the nail. Most allergic reactions occur because of uncured methacrylates. We have conducted non animal based testing that confirmed that our gels are non-skin irritating. Our gels DO NOT contain the following acrylates: (meth)acrylic acid, methyl methacrylate, ethyl methacrylate, 2-ethylhexyl acrylate, 2-hydroxyethyl methacrylate (HEMA).

    Q: Are your gels vegan?

    A: Yes!

    Q: Are your gels cruelty-free?

    A: Yes they are and we wouldn't have it any other way!

    Q: Can I wear your gels if I'm pregnant?

    A: Yes, our gels are safe to wear during pregnancy

    Q: What are you doing to become more sustainable?

    A: We’re striving to make our products and packaging as sustainable as possible. Our unique gel formula incorporates bio-based materials, which makes it more sustainable than traditional manicures, and we'll continue to improve our formulations regularly. Our gels are also cruelty-free, toxin-free and vegan. You can read more about our sustainability efforts here

  • Shipping & Order Questions

    Q: How long do orders take?

    A: Gels: After you place your order, you'll receive an email with instructions to upload photos of your hands so that we can size your gels. We will then send your gels within 7 working days of receiving your photos. Repeat purchases of gels will usually be despatched within 2-3 working days, as we will have already processed your hand photos.
    Pedicure Gels: We usually deliver pedi gels in around 3 working days.
    Stick N Mix: For Stick N Mix, shipping usually takes 3 working days.
    We rely on Royal Mail 24hr Tracked service so while you should always receive your items within 24 hours of despatch, there may be occasional delays

    Q: How much does shipping cost?

    A: Our shipping is free on orders over £30, and £2 for all other orders.

    Q: Do you ship internationally?

    A: For now, we're only shipping within the UK but we hope to expand soon!

    Q: What happens if I’m not satisfied with my gels?

    A: Please drop us an email at and we'll sort it out ASAP! Please include photos of your gels on your hands so we can see what the issue is

    Q: Do you accept returns?

    A: Because each set of gels created is custom-sized, we do not accept returns of made-to-measure gels. We're confident you'll LOVE your Glaize gels, however, if you're unhappy with your order for any reason, drop us an email at so we can make it right. We accept returns of Stick N Mix if they haven't been used and are in their original packaging - contact us at to find out more

    Q: How does your money back guarantee work?

    A: If you're unhappy with your gels for any reason, email us at with more information. Please include photos of the gels on your nails so that we can identify any issues, including if your gels need to be resized, as we can make changes to your sizing based on these photos. We are unable to provide a refund without photos of the gels on your nails; we also ask that you give us the opportunity to improve your experience with a second set of gels first. Please review our full money back guarantee policy here. Please note that we are unable to refund any delivery fees.

    Q: Can I order gels for multiple people in 1 order?

    A: Unfortunately not, please place one order per recipient, using a different email address for each person. Each customer's sizing is assigned to 1 email address, and our delivery fee includes 1 starter kit per order.